Delivery & Shipping Policy
Shipping Terms
We pride ourselves on fantastic customer service and our delivery & shipping service is no exception. Spend over $150 and receive FREE standard shipping (excludes PO box and remote area surcharges). Orders under $150 will receive $9.99 Standard Shipping. Need it soon? Select $19.99 Jump The Queue shipping. Shipping surcharges may apply to your order.
Standard - $9.99: Orders shipped to metropolitan areas are typically delivered within 2 - 4 days of the dispatch date, allow an additional 1 - 2 days for picking and packing of your order. Tracking details will be provided so that you can track the progress of your order.
Jump The Queue - $19.99: Orders placed before 2 pm AEST are packed and dispatched on the same day, while orders placed after 2 pm AEST are packed and dispatched the following business day. You'll receive tracking details so you can follow the progress of your order.
PO Box Surcharge - $10: Shipping to PO boxes incurs an additional charge from our couriers.
Remote Area Surcharge - $20: Shipping to certain remote areas incurs an additional surcharge. Click here for a full list of post codes that incur a shipping surcharge.
Shipping Insurance - $2.99: Protect your order with Australia-wide shipping insurance.
Please contact our customer service team if you have any questions about shipping times for your area.
*Note: Prices are based on shipping to mainland Australia. Offshore islands and territories may incur additional delivery charges, in which case our customer service team will contact you. Large or bulky orders may be shipped by road and may take additional time to deliver.
If you have any questions or would like to discuss your order further please feel free to call our friendly customer service representatives on (07) 3895 8119 or email us at sales@wetsuitwarehouse.com.au
Frequently Asked Questions
1. I would like to return my order?
2. How do I know to choose the right size?
3. When will my order be delivered?
5. Will I get charged duties or taxes?
7. I ordered some items on the weekend, when will I receive them?
8. I would like to cancel my order?
9. My delivery address has changed?
10. How do I get next day shipping?
12. What payment methods do you accept?
13. Is my information safe and secure?
15. I would like to view the status of my order?
1. I would like to return my order?
We offer our customers a 30 day returns policy, please go to our Returns Policy page for more information.
2. How do I know to choose the right size?
Please note that size charts do differ and so should be used as a guide only. If your item doesn’t fit, don’t worry we offer a 30/60 Returns Policy so you can simply return and exchange for the right size.
3. When will my order be delivered?
Once your order has been received we aim to dispatch for delivery within 2-6 business days (excluding weekends) to major cities within Australia. We are unable to give an accurate delivery time estimation as it will vary depending on whether you live in a major city or in a remote location.
Deliveries to offshore territories can take up to several weeks to arrive.
For delivery within Australia we use Australia Post or StarTrack. Deliveries cannot be made on public holidays.
4. How much is delivery?
Standard over $150 - FREE: Orders shipped to metropolitan areas are typically delivered within 2 - 4 days of the dispatch date, allow an additional 1 - 2 days for picking and packing of your order. Tracking details will be provided so that you can track the progress of your order.
Standard under $150 - $9.99: Orders shipped to metropolitan areas are typically delivered within 2 - 4 days of the dispatch date, allow an additional 1 - 2 days for picking and packing of your order. Tracking details will be provided so that you can track the progress of your order.
Jump The Queue - $19.99: Orders placed before 2 pm AEST are packed and dispatched on the same day, while orders placed after 2 pm AEST are packed and dispatched the following business day. You'll receive tracking details so you can follow the progress of your order.
PO Box Surcharge - $10: Shipping to PO boxes incurs an additional charge from our couriers.
Shipping Insurance - $2.99: Protect your order with Australia-wide shipping insurance.
Please note these prices are based on delivering to mainland Australia. Offshore islands and territories of Australia may incur additional postage costs, in which case our Customer Service team will contact you.
Please contact customs or your local postal service as your order may be delayed for inspection or duties/taxes may apply which are not paid for by Wetsuit Warehouse. This is applicable to all International shipping methods.
5. Will I get charged duties or taxes?
Within Australia, prices are inclusive of Australian GST, however, depending on which country you live in, there may be additional taxes or import duties imposed at the receivers end. Wetsuit Warehouse is not liable for these charges and it is up to the customer to liaise with Customs regarding their delivery.
In Australia there will be no additional costs.
6. Where do you deliver to?
We deliver to all states and territories of Australia.
Offshore islands and territories of Australia may incur additional postage costs, in which case our Customer Service team will contact you.
If you have any further questions about this please do not hesitate to call one of our friendly customer service representatives (07) 3895 8119.
7. I ordered some items on the weekend, when will I receive them?
Our dispatch team operate from Monday to Friday and therefore any orders from the weekend will be shipped as soon as possible on our return to work the following Monday depending on volume of orders.
If you would like to guarantee your items are dispatched as soon as possible, there is an option during the online checkout process to select ‘Jump the Queue’ for a small additional fee.
8. I would like to cancel my order?
If your order has not been processed by our team then we are able to cancel the order however, please make sure you call us as soon as possible on (07) 3895 8119 and quote your order reference.
Unfortunately if your order has already processed then we will be unable to cancel it however, we do offer a 30/60 returns policy.
9. My delivery address has changed?
Not a problem, as long as your items haven’t been shipped then we can easily change your details on our systems. Please call us as soon as possible, quoting your order reference on (07) 3895 8119.
10. How do I get my order shipped ASAP?
When you place your order, you will be given an option to purchase 'Jump the Queue' for an additional $5. If we receive your 'Jump the Queue' order and payment before 2pm QLD time, your order will be dispatched the same day (excluding weekends and public holidays). If the 'Jump the Queue' order is made after 2pm, it will be dispatched the next day.
11. Do you deliver same day?
Unfortunately we are unable to offer same day delivery. There is a ‘Jump the Queue’ option for an additional $5 where if we receive your 'Jump the Queue' order and payment before 2pm QLD time, your order will be dispatched the same day (excluding weekends and public holidays). If the 'Jump the Queue' order is made after 2pm, it will be dispatched the next day. To arrange this just tick the relevant box during the online order system or call us to place your order over the phone on (07) 3391 2299.
All 'Jump the Queue' orders are also covered by Australia wide shipping insurance so you don't need to worry about your order going missing in the post. This insurance covers you against loss or damage that may be incurred during the shipping process.
12. What payment methods do you accept?
You can pay by either PayPal, Credit Card or After Pay at the online checkout.
13. Is my information safe and secure?
When purchasing from Wetsuit Warehouse your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the industry standard.
We also use physical and electronic security measures to ensure personal information is not misused, lost, changed or stolen. These include restrictions on physical access, secure databases or electronic firewalls. For more on this please view our Privacy Policy.
14. Can I change my order?
We will try our very best in order to change your order as long as your items have not been dispatched already. Please call us as soon as possible on (07) 3895 8119 quoting your order reference number and our customer service team will be able to assist you.
15. I would like to view the status of my order?
Our commitment to you is second to none, we understand the importance of knowing where and when you might receive your order. We are currently upgrading our systems to provide a customer login to view order status, however in the meantime if you would like to track your order, please call our Customer Service team on (07) 3895 8119 to get a delivery tracking number.
